TERMS AND CONDITIONS

Disclaimer All correspondence, including this document and its contents are confidential and intended solely for the purposes of discussions between Resolve Business Coaching and the client. Any distribution, copying or sharing of information beyond members of the client’s business is strictly prohibited.

Payment Schedule and Terms

Monthly subscription - monthly fee processed at the same time each month.Invoice sent monthly, automatically until cancellation.Cancellation requires 30 days notice in writing (email) prior to next billing date. Direct Debit details are processed through Stripe or GoCardless. Late payment will suspend coaching works & incur a $15 late fee per 14 days.The listed rate is valid for 7 days from date of this agreementFees are subject to review after 6 months of activityIn commencing working with Resolve Business Coaching, you’re agreeing to a min of 1 month.Ceasing works after the initial 1 month, when 30 days notice is given prior to the next billing date incurs, no further fees.Payments are nonrefundable.Setting up direct debit by choosing this package is a requirement.In an instance in the future where your payment is not completed by the due date, this will result in pausing of your coaching. Monthly fees will remain the same despite any paused periods.Acceptance of proposal (incl scheduling of first appointment) acknowledges review and agreement of full Terms and Conditions as set out herewith.

Consultancy Services
We provide business coaching consultancy services and, as requested by you, have appraised the activities of your business to date. We believe we can help your business. Please read our proposal carefully & ask questions if there is anything unclear. When we refer to ‘consultancy services’ in this agreement, we mean the services we have set out in our proposal. When we refer to ‘project’ in this agreement, we mean the complete coaching strategy and provision of our consultancy services as set out in the proposal.

Coach-Client Relationship
The client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of, or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time. The client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders. Coaching is not to be used as a substitute for counselling, therapy, psychoanalysis, mental health care, substance abuse treatment, or other prof. advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is the Client should promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon between the Client and Resolve.
The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly; be open to feedback and assistance and to create the time and energy to participate fully in the program.

Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship is bound by the principles of confidentiality set forth in the Code of Ethics. However, Coach-Client relationship is not considered a legally confidential relationship (like the legal professions), thus communications are not subject to protection by any legally recognized privilege. The Coach agrees not to disclose any info pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry: (c) is obtained by the Coach from a third party without breach of any obligation to the client; (d) is independently developed by the Coach, without the use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by a court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there is an imminent or likely

Cancellation Policy
In the event that the Coach is unable to meet the standards discussed in this contract, the client may be eligible for a partial refund for the remaining weeks. The client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
Cancellation must be requested by the client with 30 days notice.

Promotion
You consent to our use of your name, business name and logo, and any testimonial provided by you for the ongoing promotion of our services.

Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

Disclaimer
We will use reasonable skill and care in delivering the consultancy services, but do not warrant or guarantee that delivery of the consultancy services will result in financial or economic benefit to you. We also make no representations, warranties or guarantees regarding the sales, earnings, or other results you will achieve by using our consultancy services. While we’ve done our best to ensure that we accurately represent our services and the ability to help you grow your business, you are ultimately responsible for your results, which will be influenced by things including your knowledge, ability, business and the time and effort you invest. Since these factors differ according to individuals, we cannot guarantee your success nor are we responsible for any of your actions.
We are not qualified to provide legal, tax, accounting, or financial advice. You should refer all legal, tax, accounting, or financially related enquiries to appropriately qualified professionals.
Intellectual Property Rights
We retain the intellectual property rights in any materials that we have developed and provided to you during the project. You may use those materials only for your own purposes and are not authorised to share, distribute or resell, in part or in full, those materials without our prior written permission.
You warrant that you own or have the necessary rights to use any intellectual property you provide to use for inclusion in marketing materials and indemnify us against any claim for breach of rights as a result of use of those works.

Third party services
If we make any third-party recommendations, we do so because to the best of our knowledge they are professional and successful service providers. You are still required to do all due diligence to protect yourself and your business. If you enter into an agreement with a third party because of our recommendation, it is still your responsibility to understand and negotiate your own agreement with them.

General
Privacy – Any personal information collected by us in the course of providing services will only be used to provide services to you and for no other purpose. See the Privacy Policy on our website for further information.
Relationship – We are providing services to you as an independent contractor and nothing in this agreement should be interpreted to suggest otherwise.
Assignment – The consultancy services are personal to you and this agreement, and the consultancy services provided under it, cannot be assigned to any other person.
No Waiver – Any time or other indulgence granted by us will not in any way amount to a waiver of any of our rights or remedies under this agreement.
Governing law – This agreement is governed by the laws of Victoria, Australia, and you agree to be subject to the jurisdiction of the courts of Victoria, Australia if there was a serious dispute between you and us.
Severability – If for some reason a clause of this agreement turns out to be unenforceable, the rest of this agreement will continue unaffected and that term will be severed.
Entire agreement – Whatever ends up in this agreement including the schedules is the agreement between us and anything else discussed beforehand or afterward is not part of the agreement or fees charged unless it was included.

Proposal Acceptance
Commencing with coaching services and providing payment indicates a full understanding of an agreement with the information outlined above.

Best Regards,
Glenn Haworth
Resolve Business Coaching Pty Ltd